Shipping Policy

We cannot deliver to P.O. Boxes, APO or FPO. Shipping is available in the United States and charges are based on the total dollar amount of the order and are as follows:

What is LTL (Less than Truckload) shipping items?
These special freight truck deliveries are used for orders that exceed the weight and/or dimension restrictions of United Parcel Service or FedEx. As a result, we want to go over how LTL deliveries perform. The estimated time of delivery is 5 to 7 business days (excluding weekends and holidays). Once the order has been processed and shipped from the warehouse, you can expect a phone call from the freight company at least 24 hours prior to delivery. Therefore, it is important we have your daytime phone number at the time of creating your order. If you have any doubt that you didn't provide us this information, please contact us. We will be happy to verify this for you. There are some special considerations regarding LTL Freight deliveries. Please beware of the following information: Many truck freight companies do not require their drivers to unload shipments. We suggest that you make arrangements to have extra help on hand to assist in these circumstances. Ramps and/or unloading equipment may be necessary to have at the site. You can expect a phone call from the freight company at least 24 hours prior to delivery. If the shipping company needs to make special arrangements to unload merchandise for customers, such as special lift-gate truck delivery or extra delivery personnel, it will be the responsibility of the customer to reimburse the trucking company unless otherwise noted. Some municipalities and some delivery areas prohibit truck freight delivery in residential areas. In these circumstances customers may have to arrange pick-up at the local trucking distribution center. Please inspect the product carefully and thoroughly before signing the shipping receipt. Shipping damage is covered by the LTL Freight Company. Your signature on the receipt is your acceptance of the merchandise in good condition. The customer must arrange all returns or exchanges of LTL Freight shipments with a local carrier.

Return Policy
* All returns are subject to inspection by MTD personnel as to possible use, misuse, missing components, damage or abuse. Refunds may be denied as a result of failure to pass a return inspection. After 30 days, all returns on equipment and parts are subject to a restocking fee up to 25% of the original purchase price.

Parts

• UNUSED, NON-ELECTRICAL parts may be returned for a refund of the price of the part(s) within a period of 30 days after delivery of the order.
• Prior to the return of the parts, the customer is to contact the MTD Parts Department and receive a return authorization through the customer support section or by calling us at 1-800-269-6215.
• Merchandise must be returned by the customer at the customer's expense.
• Merchandise returned without a return authorization may or may not receive refund. This decision is solely on behalf of MTD.
• All parts returned to MTD either with or without a return authorization become the sole property of MTD.
• There is a NO RETURN policy on USED parts.
• There is a NO RETURN policy on ELECTRICAL parts. This would include but not be limited to; solenoids, switches, rectifiers, electric motors, wiring, batteries and battery chargers.

Power Equipment

• NEW AND UNUSED equipment may be returned, at the customer's expense, for a period of 14 days after the date of delivery. Customers wishing to return merchandise must call 1-800-269-6215, within that fourteen-day period, to obtain a return authorization and return instructions prior to returning the merchandise. Once a unit has had fuel put into the fuel system it is considered "used" and non-returnable. Units that are performing as designed are non-returnable as they are now considered "used".
• It is extremely important that all new and unused items being returned receive a return authorization approval prior to being returned. Equipment returned without a return authorization prior to shipment may be rejected for refund consideration and may also be subject to a storage fee of $20 per day. The total storage charges may not exceed the total amount originally billed when the item was originally purchased. If an item is returned and becomes subject to storage fees, it will be considered "abandoned". Abandoned items will become the sole property of MTD as soon as the storage fees meet or exceed the amount of the price paid originally for the item. When the remaining credit eligible balance reaches zero, abandoned items may be resold or disposed of completely at the discretion of MTD.

Shipping and Handling Charges

• Shipping and handling charges are refundable if the item was shipped in error on behalf of MTD, otherwise it is considered non-refundable.
• Exchanges within the 30 day return period - Customers placing another order as an exchange of an order or portion of an original order. These customers will only be charged additional shipping charges on any corrective order "if" the replacement order shipping charges are greater than the shipping charges previously billed on the original order.
• ALL other refunds of shipping and handling charges are solely at the discretion of MTD.