MTD Genuine Parts Customer Policies

Right Part Pledge

We realize that identifying the correct OEM replacement parts for maintaining or repairing your outdoor power equipment can be challenging. MTD Genuine Parts Right Part Pledge can help you avoid frustration when it comes to returning incorrect parts. We will not penalize you for ordering the wrong part when you follow our return policy - we will work with you to ensure you receive the correct replacement part for your machine and that you receive credit for your part return. Rest assured that when you need an OEM replacement part, you'll get the right part every time.

To reduce the likelihood of ordering incorrect parts, contact us through Live Chat, or call our customer care team at 1-800-269-6215.

Sales Tax Policy:

If no sales tax is charged, you are still responsible for paying the sales tax to your state where required. The purchase is not tax-exempt because it is made over the Internet or beacuse the seller is not required to collect sales tax. The states of Colorado, Connecticut, Kentucky, Louisiana, Oklahoma, South Dakota, Vermont, and Washington require purchases in those states to review untaxed purchases and, if any tax is owed, file their respective State sales or use tax return and pay any tax due. Purchasers in other states not listed may also have the same tax requirements and should check their respective state's tax website for additional information or seek advice from a tax or legal professional.

Rhode Island Sales & Use Tax Notice

Please be advised that pursuant to Rhode Island General Laws §§ 44-18-18 and 44-18-20, sales or use tax is due on taxable purchases made from MTD Parts. If tax was not paid at the time of purchase, the State of Rhode Island requires all customers who use, store, or otherwise consume taxable goods and services in Rhode Island to file a signed use tax return, form T-205. This form is available on the Rhode Island Division of Taxation's website (www.tax.ri.gov).


Form T-205 is due on or before the 20th day of each month following the month in which purchases are made, and must be accompanied by a remittance for the amount due. Checks and money orders should be made payable to the Tax Administrator.


Please contact the Rhode Island Division of Taxation at 401-574-8599 or www.tax.ri.gov with any questions.


Return Policy:

When returning a part, please follow these steps:

  • Prior to the return of new, unused parts, please review the instructions included on your packing slip.
  • Be sure to send incorrect parts back promptly. We cannot accept returns for used parts* OR parts received 90 days past your initial return inquiry. A restocking fee of 25% will be charged for parts received 90 days after your initial return inquiry.
  • Your refund will be credited to the original credit card used for your purchase within 7-10 business days of receipt of returned merchandise at our warehouse.

Abuse of Return Policy:

MTD Genuine Parts reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

*All returns are subject to inspection by MTD Genuine Parts personnel as to identify possible use, misuse, missing components, damage or abuse. Refunds may be denied as a result of failure to pass a return inspection.

Cancellation Policy:

Should you choose to cancel your order, please be advised that order processing begins immediately upon placement, therefore, there is a limited amount of time during which an order can be cancelled prior to shipment. Once our warehouse prints your order, it cannot be cancelled.

Backordered items can be cancelled at any time prior to being received into inventory.

In order to process your return, please provide the following information:

  • A copy of your order confirmation
  • Your order number
  • Your bill-to details
  • The phone number provided when placing your order

Equipment Returns:

New, unused equipment may be returned for a period of up to 14 days after the delivery date. Return shipping charges are the responsibility of the customer. Customers wishing to return new, unused equipment must call 1-800-269-6215 within 14 days of delivery of the product to obtain a return authorization and instructions. Once fuel is put in the fuel system, it is considered "used", and is therefore non-returnable. Units that perform as designed are non-returnable, as they are now considered "used"*.

For questions regarding equipment set-up, operation, or maintenance, please call our technical support team at 1-800-828-5500.

It is extremely important that all new, unused equipment being returned receive a return authorization prior to being returned. Equipment returned without a return authorization prior to shipment may be rejected for refund consideration and may also be subject to a storage fee of $20 per day. Total storage charges will not exceed the original total purchase amount. If an item is returned and becomes subject to storage fees, it will be considered "abandoned". Abandoned items will become the sole property of MTD Genuine Parts as soon as the storage fees meet or exceed the original total purchase amount. When the remaining credit eligible balance reaches zero, abandoned items may be resold or disposed of at the sole discretion of MTD Genuine Parts.

Shipping Policy

Shipping is available in the continental United States. We are unable to ship to PO Boxes, FPO's or APO's. We are unable to take online orders that ship to Alaska or Hawaii - if you need to place an order for either of these two states, please contact us at 1-800-782-2700.

Shipments will only take place Monday-Friday (excluding holidays). Please refer to the dates and shipping rates listed during checkout for your expected shipment and delivery dates as well as any delivery charges.

Shipping charges are based on the total dollar amount of the order and are as follows:

Order Price Range Standard Delivery Charge
$0.01 - $14.99 $3.99
$15.00 - $29.99 $5.99
$30.00 - $49.99 $7.49
$50.00 - $74.99 $8.99
$75.00 or more Free
Order Price Range LTL Freight Delivery Cost
$499.99 or less $29.00
$500 - $999.99 $49.00
$1,000 - $1,999.99 $79.00
$2,000 or more $99.00


Standard delivery orders must be placed before 1 p.m. EST to ship by the following business day. Orders placed after 1 p.m. EST may not ship until two business days after the order is placed.

Shipping and Handling Charges

  • Shipping and handling charges are refundable if the item was shipped in error on behalf of MTD Genuine Parts. Otherwise, it is considered non-refundable.
  • All other refunds of shipping and handling charges are solely at the discretion of MTD Genuine Parts.

Expedited Shipping:

In addition to the standard shipping charge, there will be an additional charge for next day, second day, and ground shipments. Expedited shipping is available for most parts and accessories and will be offered as an option if applicable. Next day and second day delivery orders must be received before 1 p.m. EST in order to ship on the day the order is placed. Next day and second day delivery orders placed after 1 p.m. EST may not ship until the following business day. Ground delivery orders must be placed before 1 p.m. EST to ship by the following business day. Orders placed after 1 p.m. EST may not ship until two business days after the order is placed.

What is LTL (Less than Truckload) Delivery?

LTL deliveries are used for orders that exceed the weight and/or dimension restrictions of standard delivery methods. Typical delivery time for LTL shipping is 5 to 7 business days (excluding weekends and holidays). Once your order has been processed and shipped, you receive a phone call from the freight company at least 24 hours prior to delivery. It is important that you provide your daytime phone number when placing your order. If you are not sure that you provided your phone number, please contact us.

Please note the following regarding LTL deliveries.

  • Many truck freight companies do not require their drivers to unload shipments. We suggest that you make arrangements to have extra help on hand to assist with unloading your product.
  • Ramps and/or unloading equipment may be necessary to have on-hand.
  • If the shipping company needs to make special arrangements to unload merchandise, such as lift-gate truck delivery or extra delivery personnel, it will be the responsibility of the customer to reimburse the trucking company unless otherwise noted.
  • Some municipalities prohibit truck freight delivery in residential areas. As a result, customers may need to arrange pick-up at the local trucking company's distribution center.
  • Please inspect the product carefully and thoroughly before signing the shipping receipt. Shipping damage is covered by the LTL freight company.
  • Your signature on the receipt is your acceptance of the merchandise. The customer must arrange all returns or exchanges of LTL freight shipments with a local carrier.

Part Finder

Don't know your model number?

You can use the Part Finder to help find your model and the right part for your machine.

Don't know your model #?          How to locate your model #?